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Terms / Conditions and Refund Policy

SECTION 1 – GENERAL STUDIO TERMS AND CONDITIONS

Please read through the terms and conditions thoroughly before booking. When booking as a student of Tranquil Yoga Mackay, 39 Boddington Street, Mackay City 4740, you agree to the terms and conditions as laid out on the Tranquil Yoga Mackay website tranquilyogamackay.com.au

  • While we endeavour to deliver all our classes on time and as advertised, classes are subject to change or cancellation without notice. Tranquil Yoga Mackay will make notify students of these changes and offer to reschedule.

  • Teachers are subject to change without notice.

  • Please arrive at least 10 minutes before class as late entry cannot be guaranteed. For security reasons, the door to the studio is locked at the beginning of each class.

  • Leaving class early without a medical reason is strongly discouraged.

  • Please check in with the teacher before each class.

  • Tranquil Yoga Mackay is not responsible for the safekeeping of your belongings.

  • Tranquil Yoga Mackay has the right to refuse entry at any time.

  • Bookings are to be made the website, or app or in the studio.

  • You agree that you have been examined by a qualified medical practitioner within the past six months and have been found by such a practitioner to be in good physical health and physically able to perform all Yoga, Pilates and Barre exercises.

  • You will follow all instructions given to you by Tranquil Yoga Mackay teachers and you acknowledge that any failure to do so will be at your own risk and may cause injury.

  • Tranquil Yoga Mackay is in no way liable for any injury, loss of property, or death resulting from attending our studio.

  • Tranquil Yoga Mackay reserves the right to refuse access or entry to any person to its premises or to participate in any of its classes for any reasonable cause, including but not limited to, misconduct or intoxication or on medical grounds or failure to comply with these 'Terms and Conditions’.

  • By booking into a class you automatically agree to these Terms and Conditions.

 

 

 

SECTION 2 - MEMBERSHIPS - REFUNDS/CANCELLATION

1 Month Unlimited | 6 & 12 Months Upfront | 3 Month Unlimited

Newbie Offer | 10 class pass

Tranquil Yoga Mackay does not offer refunds, cancellations, suspensions or extensions on 1 month Unlimited Yoga, 6 month Upfront, 12 month Upfront, 3 month unlimited Upfront, Newbie and 10 pass card memberships. This includes for change of mind, injury, illness, change of address or any other reason. All purchases are final.
All memberships listed above exclude attendance at guest teachers’ classes and workshops at Tranquil Yoga Mackay. 

 

 

 

SECTION 2.1 – 6 & 12 DIRECT DEBIT MEMBERSHIPS - CANCELLATION

6 & 12 Month Direct Debit Memberships

Tranquil Yoga Mackay deducts the 6 & 12 month memberships direct debit automatically from your credit/debit card (6 & 12 months minimum commitment)

We are a small family business and aim to have the best outcome for both business and students.

30 Days written cancellation notice is required after minimum term reached (3 months for 6 months membership and 6 months for 12 months membership). Please note you'll be required to come into the Tranquil Yoga Mackay Yoga Studio and sign the cancellation form. This cannot be done via email or text message. We DO NOT send out the cancellation form.

Please bring a copy of a medical certificate should this relate to your request to cancel.

Alternatively, please phone Ash on 0408298522 to discuss privately and arrange a time to fill in the required paperwork.

 All memberships listed above exclude attendance at guest teachers’ classes and workshops at Tranquil Yoga Mackay. 
 

SECTION 2.2- TEN PASS MEMBERS TRANSFERS

With our 10 pass memberships there will be no refunds or extensions on your pass however these 10 passes may be transferred to a family or friend should you not be able to fulfil the 10 classes within the time frame. Students who book in for a class using their 10 class pass and fail to attend forfeit that class.
This pass has a 4 month expiration date from time of purchase. If you think you're unable to finish your 10 classes within the 4 month limit, please book casually online. In order to transfer, please ensure that the person you are transferring to has created a Tranquil Yoga Mackay user profile, then contact us via the web or email to inform us of the details of the person and class. admin@tranquilyogmackay.com.au

SECTION 3 - BOOKINGS, CLASSES - CANCELLATIONS / RESCHEDULING

Your attendance is very important to us and it is reserved especially for you.
We realise there are many things that can come up preventing you from attending you booking.
While truly sympathetic, when a student cancels without giving enough notice, they prevent another student from attending class. In fairness to all clients as well as to all teachers, this policy is in effect regardless of the reason for the cancellation.
Tranquil Yoga Mackay has a minimum 24 hour cancellation/rescheduling policy. If a booking is missed, cancelled or changed with less than 24 hours notice, there will be no refund given for that session.
Fitness passport members who book in but are absent from the class will have their Fitness Passport details manually added to the attendance register.

SECTION 4 -  WORKSHOP – CANCELLATIONS/REFUNDS

Tranquil Yoga Mackay has a strict cancellation policy around workshops. Cancelling or not showing up on the day of the workshop results in other students missing out and our guest facilitator losing income. The following cancellations on workshops apply.
     *If cancelling 72hours or more before the event we will refund 50% of the ticket cost back to you.
    **If cancelling within the 72hour window there will be no refund. Should you not be able to attend the workshop, you have the option to transfer your ticket to another person, OR donate the ticket to Tranquil Yoga Mackay to give away.
It's very hard to on-sell the cancelled ticket at such short notice.

SECTION 5 – STUDIO CLOSURES AND CHANGES

 During the slower Christmas period, the studio will close for 1-2 weeks. Memberships will continue to be paid regardless of this break. Our competitive pricing has been calculated to consider this short break. This also includes the use of a skeleton schedule of reduced classes during this time.

Tranquil offers their 12 month unlimited yoga members a Yoga Library to utilise during this time and or other times of the year.

 

Adverse weather events, public holidays and teacher illness (which we can't get an immediate fill in teacher) will also result in a studio closure.
From time to time the class schedule and teachers will be amended and reflected on our website/social media.

 

 

SECTION 6 - SALE ITEMS

There are no returns of any products purchased in store or online at Tranquil Yoga Mackay with one exception below. All products are inspected as we stock the shelves so no damaged or faulty items are put up for sale.
On the very rare occasion there is a defect or fault, email photos, description and receipt to admin@tranquilyogamackay.com.au so we can take this up with our wholesalers.

 

SECTION 7 - HEALTH + SAFETY

Please do not come to the studio if you are feeling unwell or have sustained an injury. Please inform the studio of any underlying health issues or if you are taking any kind of medication that may affect your yoga practise. We reserve the right to request a medical clearance from your physician should your illness/injury dictate, prior to your return to the studio. On the occasion of serious health concerns, we also request a support worker attend your class with you. Tranquil Yoga Mackay are NDIS facilitators and understand the importance a support worker offers.

 

Should your support worker not be able to attend the desired class, please reschedule your chosen class to allow your support worker to attend. The health and safety of our yoga teachers, and students are our top priority.

Tranquil Yoga Mackay, Waiver & Release Form

If at any time during the class, you feel discomfort or strain, gently come out of the posture. You may rest at any time during the class. It is important in yoga that you listen to your body and respect its limits on any given day. I understand that yoga includes physical movements as well as an opportunity for relaxation, stress re-education and relief of muscular tension. As is the case with any physical activity, the risk of injury, even serious or disabling, is always present and cannot be eliminated. If I experience any pain or discomfort, I will listen to my body, discontinue the activity, and ask for support from the instructor. I will continue to breathe smoothly. I assume full responsibility for all damages, which may incur through participation. I understand that Yoga is not a substitute for medical attention, examination, diagnosis, or treatment. Yoga is not recommended and is not safe under certain medical conditions.

 

By signing, I affirm that a licensed physician has verified my good health and physical condition to participate in such a fitness program, if required. In addition, I will make the instructor aware of any medical conditions or physical limitations before class. If I am pregnant, become pregnant or I am post-natal or post-surgical, my signature verifies that I have my physician’s approval to participate. I also affirm that I alone am responsible to decide whether to practice yoga and participation is at my own risk. I hereby agree to irrevocably release and waive any claims that I have now or may have hereafter against Tranquil Yoga Mackay and all related facilities and premises for any personal injury or negligence.

 

Additionally, the facility, instructor and Tranquil Yoga Mackay are not in any way responsible for any loss or damage of your personal property. Those under 18 years of age must have this form signed by a parent or guardian. If any portion of this release from liability shall be deemed by a Court of competent jurisdiction to be invalid, then the remainder of this release from liability shall remain in full force and effect and the offending provision or provisions severed here from. I have carefully read and fully understand and agree to the above terms of this Liability Waiver Agreement. By booking anything with Tranquil Yoga Mackay I recognise that my booking serves as complete and unconditional release of all liability to the greatest extent allowed by law and that it cannot be changed orally.

It is your responsibility to make us aware of:

  • Injuries/underlying health issues. You may also be asked to supply a clearance from your doctor to show Tranquil to continue your practise.

  • TYM are NDIS facilitators and should health concerns be present we strongly suggest a support worker be present in your Yoga/Pilates/Barre class. Should a support working not be available to attend your class with you, please let us know and we will reschedule your booking.

  • If you are pregnant.

  • Taking any medications that may affect your practice.

  • Anything you feel relevant that may affect your practice with us.

Updated 10-06-24, V1.3

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