Terms / Conditions and Refund Policy

SECTION 1.1 - MEMBERSHIPS - REFUNDS/CANCELLATION

We hold each member dearly and hate to see anybody leave the studio. There are often unforeseen circumstances in which a person will need to cancel their membership with us. These will be discussed on a case by case basis by reaching out to us (Ash and Matt) at admin@tranquilyogamackay.com.au or alternatively please phone Ash on 0408298522 to discuss privately.
SECTION 1 .2- TEN PASS MEMBERS

With our ten pass memberships there will be no refunds or extensions on your pass.
We have a 4 month expiration date from time of purchase. If you think you're unable to finish your 10 classes within the 4 month limit. Please book casually online.

TYM time off and schedule changes - During the slow Christmas period, the studio will close for 2 weeks, memberships will continue to be paid regardless of this break, our pricing has been calculated to consider this short break. The video library is there for our 12 month members to utilize.

Adverse weather events, public holidays and teacher illness (which we can't get an immediate fill in teacher) will also see the studio close.
From time to time the class schedule and teachers will be amended and reflected on our website/social media.

SECTION 2 - BOOKINGS, CLASSES - CANCELLATIONS / RESCHEDULING

Your attendance is very important to us and it is reserved especially for you.
We realize there are many things that can come up preventing you from attending you booking.
While truly sympathetic, when a student cancels without giving enough notice, they prevent another student from attending class. In fairness to all clients as well as to all teachers, this policy is in effect regardless of the reason for the cancellation.
Tranquil Yoga Mackay has a minimum 24 hour cancellation/rescheduling policy. If a booking is missed, cancelled or changed with less than 24 hours notice, there will be no refund given for that session.
Fitness passport members missing class will have their name jotted on the FP sign on sheet to sign for next attendance.

SECTION 3 - BOOKINGS, WORKSHOPS - CANCELLATIONS / RESCHEDULING

Tranquil Yoga Mackay has a strict cancellation policy around our workshops as people have decided to cancel on the day making somebody else miss out. Not only does somebody interested in the event miss out but the facilitator loses that portion of their income.
     *If cancelling 72hours or more before the event we will refund 50% of the ticket cost back to you.
    **If cancelling within the 72hour window there will be no refund. Should you not be able to attend the workshop, you have the option to transfer your ticket to another person, OR donate the ticket to Tranquil Yoga Mackay to give away.

It's very hard to on-sell the cancelled ticket at such short notice.

SECTION 4 - SALE ITEMS

There will be nil returns of any products purchased in store or online at Tranquil Yoga Mackay with one exception below. All products are inspected as we stock the shelves so no damaged or faulty items are put up for sale.
On the very rare occasion there is a defect or fault, email photos, description and receipt to admin@tranquilyogamackay.com.au so we can take this up with our wholesalers.

SECTION 5 - 6 WEEK PILATES BLOCKS
There will be no refunds for missed classes from the 6 week blocks.
The course is designed with the intent to teach you 6 weeks of classes so you have the skills/knowledge to take home for self practice. If you miss a week due to no fault of TYM / Kerrie please contact us, we will be able to give you a free yoga class to try make up for this.

Tranquil Yoga Mackay, Waiver & Release Form

If at any time during the class, you feel discomfort or strain, gently come out of the posture. You may rest at any time during the class. It is important in yoga that you listen to your body and respect its limits on any given day. I understand that yoga includes physical movements as well as an opportunity for relaxation, stress re-education and relief of muscular tension. As is the case with any physical activity, the risk of injury, even serious or disabling, is always present and cannot be eliminated. If I experience any pain or discomfort, I will listen to my body, discontinue the activity, and ask for support from the instructor. I will continue to breathe smoothly. I assume full responsibility for all damages, which may incur through participation. I understand that Yoga is not a substitute for medical attention, examination, diagnosis, or treatment. Yoga is not recommended and is not safe under certain medical conditions. By signing, I affirm that a licensed physician has verified my good health and physical condition to participate in such a fitness program, if required. In addition, I will make the instructor aware of any medical conditions or physical limitations before class. If I am pregnant, become pregnant or I am post-natal or post-surgical, my signature verifies that I have my physician’s approval to participate. I also affirm that I alone am responsible to decide whether to practice yoga and participation is at my own risk. I hereby agree to irrevocably release and waive any claims that I have now or may have hereafter against Tranquil Yoga Mackay and all related facilities and premises for any personal injury or negligence. Additionally, the facility, instructor and Tranquil Yoga Mackay are not in any way responsible for any loss or damage of your personal property. Those under 18 years of age must have this form signed by a parent or guardian. If any portion of this release from liability shall be deemed by a Court of competent jurisdiction to be invalid, then the remainder of this release from liability shall remain in full force and effect and the offending provision or provisions severed here from. I have carefully read and fully understand and agree to the above terms of this Liability Waiver Agreement. By booking anything with Tranquil Yoga Mackay I recognize that my booking serves as complete and unconditional release of all liability to the greatest extent allowed by law and that it cannot be changed orally.

It is your responsibility to make us aware of:

  • Injuries/underlying health issues.

  • If you are pregnant.

  • Taking any medications that may affect your practice.

  • Anything you feel relevant that may affect your practice with us.

Updated 27-03-22, V1.2

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