Terms / Conditions and Refund Policy

SECTION 1 - MEMBERSHIPS - REFUNDS/CANCELLATION

We hold each member dearly and hate to see anybody leave the studio. There are often unforeseen circumstances in which a person will need to cancel their membership with us. These will be discussed on a case by case basis by reaching out to us (Ash and Matt) at admin@tranquilyogamackay.com.au or alternatively please phone Ash on 0408298522 to discuss privately.
 

TYM time off and schedule changes - During the slow Christmas period, the studio will close for 2 weeks, memberships will continue to be paid regardless of this break, our pricing has been calculated to consider this short break. The video library is there for our 12 month members to utilize.

Adverse weather events, public holidays and teacher illness (which we can't get an immediate fill in teacher) will also see the studio close.
From time to time the class schedule and teachers will be amended and reflected on our website/social media.

SECTION 2 - BOOKINGS - CANCELLATIONS / RESCHEDULING

Your attendance is very important to us and it is reserved especially for you.
We realize there are many things that can come up preventing you from attending you booking.
While truly sympathetic, when a student cancels without giving enough notice, they prevent another student from attending class. In fairness to all clients as well as to all teachers, this policy is in effect regardless of the reason for the cancellation.
Tranquil Yoga Mackay has a minimum 24 hour cancellation/rescheduling policy. If a booking is missed, canceled or changed with less than 24 hours notice, there will be no refund given for that session.


 

SECTION 3 - SALE ITEMS

There will be nil returns of any products purchased in store or online at Tranquil Yoga Mackay with one exception below. All products are inspected as we stock the shelves so no damaged or faulty items are put up for sale.
On the very rare occasion there is a defect or fault, email photos, description and receipt to admin@tranquilyogamackay.com.au so we can take this up with our wholesalers.

Updated 06-12-21, V1.0

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